T1s

T1

T1 is TBC’s lowest level of Enterprise access. T1 is available throughout the area, and provides speeds of 1.5Mb/s both directions. It utilizes the Verizon copper network. T1 is TBC’s lowest enterprise level of service. T1 customers have priority 7x24 support, and Verizon normally gives T1 a much higher level of responsiveness than standard DSL services.

In the DeKalb/Sycamore area, TBC has partnered with DeKalb Fiber Optics, LLC to provide higher speeds with better than T1 support levels.

Enterprise support includes:

7x24 no charge access to tech support.

Outside of business hours, a tech will be paged and will call back within 20 minutes.

7x24 logging and alerting

Automated logging of utilization and errors
Alerting on significant events

Resolutions to problems is typically less than 4 hours from notification.
Credit issued for problems that last more than 24 hours.