As helpful as computers have become, they can be frustrating when things go wrong. TBC's support section seeks to help you get through some of those times by offering instructions on fixing common problems and hints on how to keep things running smoothly.
• Disconnects
• Using AOL with TBC
• IE 5.0-6.01
• Stopping Pop-Ups
• Parental Control
Configuring Internet Explorer
Often, problems with Internet Explorer are caused by simple misconfigured settings. Follow the steps below to double check your dial-up settings in Internet Explorer.

Step 1: Click on the Start button in the lower left hand corner of your screen. From the Start menu select the Control Panel icon.

Step 2: In the Control Panel, double-click the Internet Options icon.

Step 3: Select the Connections tab at the top of the Internet Options menu.

Step 4: In the middle of the Connections menu, select the Settings button.

Step 5: At the bottom of the Settings window, make sure that your username and password are entered correctly.

Step 6: If the username and password are correct, click on the Properties button in the lower right hand portion of the Settings window.

Step 7: In the Propeties window verify that the phone number is correct and "Use dialing rules" is not checked.

The dial-in phone numbers are as follows:
DeKalb - 754-4400
Sycamore - 899-4400
Genoa - 784-4800
Kirkland - 522-9919
Rochelle - 562-4200
Maple Park - 827-4400

Step 8: You can now click OK to close the open windows. If you are still experiencing problem, feel free to contact us and we'll be happy to help.