As helpful as computers have become, they can be frustrating when things go wrong. TBC's support section seeks to help you get through some of those times by offering instructions on fixing common problems and hints on how to keep things running smoothly.
Adding New Addresses
Configure Multi-Addresses
Email Settings
Common Email Problems
SPAM Filter
Changing Email Addresses
Check Mail Remotely
Setting up SPAM filter
 Now you can enable the SPAM filter for your account from our new webmail software.  This will enable you to filter the SPAM before it ever gets to your computer.  The following pictures are screenshots.  You will need to login to online mail from the menu at the top of our website in order to set it up on your account.

STEP 1.  Log-in to Online Mail from our navagation menu if you are not logged into the webmail already.
 

STEP 2.  Click on the "Filters" button up at the top.

 

STEP 3.  In the Existing Rules screen, click the button.
 

STEP 4.  a)  Now you will be in the Filter Rule screen.  Next to "Rule Name"  name you rule "Mail Filter". 
 

b)  Under "For incoming messages that match"  select "All of the following".
 

c)  Click on the first dropdown box and select "X-Spam Level" 
          
 


d)  Leave the second dropdown menu at "Contains" 
 


e)  In the next blank line type in eight asterisks (shift-8, eight times)

Tip:  By using eight you may receive some messages labeled "[Possible SPAM]" but it will reduced the chance of real mail being caught.  If you want the filter to delete all possible SPAM messages, just enter six asterisks instead of eight.
 


f)  Now go down to the dropdown menu under "Do This"  Click the dropdown and select "Discard This Message" 

Tip:  You don't have to have the filter delete the messages.  If you are worried that real mail such as newsletters might be caught you can tell it to move the mail to another folder here.
 


g)  Now click on the Save button at the bottom.

Your Finished!  If you have any problems, you can give us a call at 899-4600.  Thanks!

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